TROUBLESHOOTING REAL-TIME SERVICE AX RETAIL

1. Try to browse the Realtime service site from IIS.

(a)    Click start and type IIS.

            

Figure 1

(b)   Open IIS and click on sites.

Figure 2

(c)    Select Realtimeservice and click browse

Figure 3

(d)   If your browser open page like the below image, then your realtime service is working fine, otherwise there is some issue which you should resolve.

Figure 4

(e)   If you get HTTP 503 service unavailable error, then check the identity credential of the realtime application. Select Realtimeservice application from application pools and press mouse right click then click on advanced settings and select identity field under process model tab and validate that the user id and password is correct. You can try by reentering the user id and password again and then restart the service.

                   

Figure 5(a)

                                    

Figure 5(b)

 2. Check the Realtimeservice SSL certificate is imported in POS     system or not.

(a)    In run type mmc to open Microsoft management console.

Figure 6

(b)   Click on file and select add/remove snap in.

Figure 7

(c)    Click on certificates and click on Add.

Figure 8

(d)   Select my user account and click finish.

Figure 9

(e)   Click ok.

Figure 10

(f)     Select Trusted Root Certification Authorities and check whether Realtimeservice certificate is there or not.

Figure 11

(g)    If the certificate is not there then, import the certificate. Right click on certificates and click All Tasks and then select import.

Figure 12

(h)   Select the certificate file and click next to complete the import.

Figure 13

   

 3. Check the webconfig file and rs-settings-updated file of  Realtimeservice.

                (a)Check the rs-settings-updated file for realtime service located                 at  “C:\Program Files(x86)\Microsoft Dynamics AX\60 \CDX\                   Real-time Services\Tools"

Figure 14

               (b) Check all the values in this file as shown below.

               

Figure 15

             (c) Check the webconfig file for realtime service located                               at “C:\Program Files(x86)\Microsoft Dynamics AX\60\CDX\                        Real-time Services\6.3"

Figure 16

           (d) Check all the values in this file as shown below.

Figure 17

 4.Check the Realtimeservice settings in HQ.

(a)    In AX HQ go to legal Entity/Retail/Setup/Retail Scheduler/Channel Integration/Real-time service profiles.

Figure 18

(b)   Check the web application name, it should be same as the application name in IIS.

Figure 19(a)

Figure 19(b)